Frequently Asked Questions

mPOINTS Accounts

mPOINTS are the mobile web’s premiere virtual reward currency. You can collect mPOINTS across a network of participating apps by doing the things you already love doing within those apps. You can redeem your mPOINTS for gift cards, promotions or donate them to any number of worthy charities. Check out our informational video here!

Yes, you can collect up to 500 points in any app without registering for an mPOINTS account. However, once you reach that 500-point limit, you must create an mPOINTS account to continue collecting points. Creating an account is easy (see instructions and help here) and only takes a second. Once you create an account, you’ll be able to pool ALL your points from ALL your apps and devices into one point balance, and they’ll add up much faster!

Each member may only have ONE mPOINTS account. Having more than one account per person is a violation of our terms of service, so be sure to log in with the same email address and password or Facebook account on ALL your mPOINTS apps and devices.

Rewards & Orders

The purchases you make with your mPOINTS are processed regularly in batches, so if you don’t get your gift card right away, please be patient as it is likely simply in processing and will be delivered in the next batch. Almost all orders are processed within 2 business days. PLEASE NOTE this does not include weekends and holidays. If you haven’t received your order by the end of the third business day, follow these steps to help track it down:

  1. Check your spam folder, in case our auto-notification got accidentally flagged as spam.
  2. Check your Trash folder. We’ve all accidentally deleted something we didn’t mean to. It happens.

If you still can’t find it, please let us know by submitting a support request below, or by submitting a new support request below. Include an order number, if possible, and the email address associated with your mPOINTS account. We’ll be happy to look into it for you!

You can redeem the mPOINTS you collect for many rewards in our Rewards Store, purchase additional entries into Sweepstakes, or you can donate them to great, causes, too. Here’s how:

  1. Tap on the “Rewards” tab in the mPOINTS Portal.
  2. Select the reward you are most interested in. You will be prompted to sign in or sign up if haven’t already done so.
  3. Confirm your reward selection. Once you have confirmed your reward, your mPOINT balance will be reduced by the stated mPOINT cost of the reward.
  4. Check your email for an email receipt of your transaction.
  5. Once your order is processed, you’ll receive an email with a link that will take you to a new web view that will deliver your reward code.

Each of our users’ orders is processed and approved individually by one of our customer support specialists, so please allow 2 business days for the processing and fulfillment of your order, not counting weekends and holidays.

Each account is limited to ordering up to $25 worth of rewards per day. All your rewards that you order in one day must have a face value total of $25 or less. For example, three $5 gift cards and a $10 card. Please note that this does include both charity donations and contest entries.

mPOINTS Apps

iPhone and iPod Touch

  • Crackle
  • Craigslist
  • NFL 12
  • Trailer Addict
  • Zap Da Bug
  • Flip Da Coin
  • Tap Da Cookie
  • Zombie Bowl-a-Rama
  • Nexercise
  • Highway Rider
  • 3 Point Hoops (free and paid)
  • Arcade Hoops (free and paid)
  • World Cup Air Hockey (free and paid)
  • Addicting Games
  • Airport Madness Challenge
  • Office Zombie
  • Hum A Song
  • Office Jerk
  • Gun Runner
  • Touch Hockey (FS5)
  • Mancala (FS5)
  • Luxor Evolved – Full and HD
  • New England Patriots
  • Horoscopes by Tarot.com
  • LiveStrong Calorie Tracker (free)
  • The Daily Puppy
  • MTV News
  • Beat The Traffic (free and paid)
  • Fatify
  • University Wallpapers

Android

  • NFL ’12 (excluding Verizon)
  • TuneWiki
  • Dictionary.com
  • Crackle
  • The Weather Channel
  • MTV News
  • Shazam
  • Craigslist
  • MMA Underground Lite
  • N.E. Patriots
  • Sushi Shooter
  • Office Jerk
  • Office Zombie
  • Lucky Bingo
  • Nexercise
  • Trailer Addict

This is only a partial list! It’s entirely up to the developer which apps have mPOINTS, so if you’d like to see mPOINTS in your favorite app, be sure to let the developer know!

Accessing your existing mPOINTS account is a little different in the NFL ’12 app, but it’s still easy to collect mPOINTS in it! All you have to do is find the situation that applies to you below and follow the corresponding instructions. If You Do Not Have An NFL Account Yet:

  1. Create an NFL account with the SAME EMAIL ADDRESS that you use for mPOINTS.
  2. Once created, we will ask for your mPOINTS password. Enter it.
  3. Your mPOINTS account is restored!

If You Have An NFL Account Under The Same Email You Use For mPOINTS:

  1. Click to Login with your NFL account
  2. Once logged in, you will be prompted to enter your mPOINTS password. Enter it!
  3. Your mPOINTS account is restored!

If You Have An NFL Account Under A Different Email You Use For mPOINTS: You’ll need to create a new NFL account. Follow the steps for #1 above and you’ll be all set! We know it’s a little different, so please let us know if you have any questions or need any help!

Our support staff is thoroughly familiar with all the apps in which mPOINTS are found. However, how the app itself works is set by the developer of the app, not mPOINTS. With updates being constantly released, sometimes these features change daily. Our support staff does their best to stay on top of these, but with dozens of apps now supporting mPOINTS, it’s impossible for us to provide documentation for every feature for all of our apps in real-time. If you have a question about the app that is unrelated to mPOINTS, we encourage you to contact the app developers via their support channels or via their Google Play or iTunes page. If that still doesn’t help, please do feel free to submit a support request below, and we’ll try to find out for you.

Achievements & Levels

How each achievement for each app is earned is set by the developer of the app. Sometimes these change on a day-to-day basis. We try to stay on top of these here, but with dozens of apps now supporting mPOINTS, it’s impossible for us to provide documentation or support for every type of achievement in all of our apps in real-time. For this reason, the best and most up-to-date source for information about how to achieve things within a particular app is by contacting the app developers via their support channels or via their Google Play or iTunes page. Note: typically this link is found under the description of the app in the Play/iTunes store. If that still doesn’t help, please do feel free to submit a support request below, and we’ll try to find out for you.

Yes! All unclaimed achievements will be posted to your “Achievements” tab for seven (7) days after having earned the achievement. Unclaimed achievements will be deleted from your roster at the end of the seventh day.

  1. Visit the mPOINTS portal in your favorite app.
  2. Tap the SIGN IN button and sign in to your mPOINTS account.
  3. Tap the EXPLORE tab.
  4. Tap the the green CLAIM circle on the right of each achievement that has it.

Remember, unclaimed achievements do expire after 7 days, so hopefully you get this in time and this helps you get those points added to your balance!

Need more help? If you have any other questions that aren’t covered here, please email us at support@getmpoints.com How do I turn off mPOINTS? If you are not interested in mPOINTS, you can turn off your mPOINTS account while continuing to enjoy the apps.

  • Click the PROFILE tab in the mPOINTS portal, then under “Settings,” uncheck the box next to “mPOINTS Rewards.”
  • Note, you will no longer receive mPOINTS Achievements from Mobile Web Test.
  • If you ever want to turn mPOINTS back on, just return to “Settings” located in the Profile section in the mPOINTS Portal and check the “mPOINTS rewards” box.

Using mPOINTS

There should be a link on the main screen of all our participating apps. Usually, it’s a small icon of the mPOINTS logo. The portal can also be found at the end of any Bonus Point experience.

At this time, we limit the number of points you can earn with in-app achievements to 2500 points per day. This does NOT include bonus points or sponsored ads – only the points you earn while using the apps themselves. We’re still a relatively new program and trying to find the best fit for us, so this daily limit is subject to change at any time, and are based on a number of different factors. We’re always working to adjust the program to be both sustainable for us and fun for our users. Again, any bonus points from our sponsors don’t count toward this limit. This means you can earn many extra points by completing our sponsor achievements. Press the “Explore” tab in the new portal, then look under the “Bonuses” section for all the extra ways you can earn more points. And if you’d like to explore additional apps that work with mPOINTS, please see our running list of apps here for even more ways to collect points: http://bit.ly/mpointsapps

Currently, we have a 500-point limit PER APP. That means that each day, you can earn up to 500 points in EACH of your mPOINTS apps, up to 2500 points per day in total. Once you reach that 500 point threshold in an app, the app won’t allow you to collect any more points until the next day. We encourage our users to explore the dozens of apps in our network, a running list which can be found here. Simply install 5 or more of our apps on your device, and you’ll easily be able to reach your daily limit once more! Remember, every app has different bonus point opportunities, which DON’T count toward your daily limit – so be sure to check out all the ways you can earn extra points in the BONUS POINTS tab of every app!

Contests & Sweepstakes

As per request, here’s a running list of winners for our past contests. You can subscribe to this topic by tapping or clicking the “Subscribe” button in the post, and you’ll be notified by email every time we post new winners! Please note that we must legally secure a signed release form from each winner in order to post their information here, so there may be a time delay in between a contest ending and the winner’s name being posted Click the winner’s name, if hyperlinked, to see more details about the winner and the prize on Facebook! JANUARY 2013

Our winners are chosen completely at random by a computer program that runs automatically after a contest ends. Please note that all winners must be in compliance with our terms of service at the time of winning to receive their prizes. We’ll contact you by email whether you’ve won or lost, so keep an eye on your inbox (and spam folders, just in case!)

The reason your point balance went down is because you redeemed 100 points in exchange for a contest entry No purchase is necessary to enter any of our contests, and redeeming points toward an entry doesn’t guarantee you’ll win – it just gets you a chance at winning! You’ll be notified via email whether you won or not, so we wish you the best of luck. :)

As per request, here's a running list of winners for our past contests. You can subscribe to this topic by tapping or clicking the "Subscribe" button in the post, and you'll be notified by email every time we post new winners!

Please note that we must legally secure a signed release form from each winner in order to post their information here, so there may be a time delay in between a contest ending and the winner's name being posted Click the winner's name, if hyperlinked, to see more details about the winner and the prize on Facebook!

JANUARY 2013

Our winners are chosen completely at random by a computer program that runs automatically after a contest ends. Please note that all winners must be in compliance with our terms of service at the time of winning to receive their prizes. We'll contact you by email whether you've won or lost, so keep an eye on your inbox (and spam folders, just in case!)

The reason your point balance went down is because you redeemed 100 points in exchange for a contest entry

No purchase is necessary to enter any of our contests, and redeeming points toward an entry doesn't guarantee you'll win - it just gets you a chance at winning! You'll be notified via email whether you won or not, so we wish you the best of luck. :)